Delivery And Returns
Products purchased directly through MyPeyronies.com (currently only products manufactured by Andromedical), the following terms and conditions apply.
Time and condition of delivery
Delivery time and the transport company used will vary relative to the final destination. In any case, the calculation of delivery time for the order will start when MyPeyronies.com has received the payment in full.
At the time of delivery, the corresponding document must be signed to confirm receipt and acceptance of the delivery.
In the case that external damage of any product is detected, this must be properly explained on the delivery note and the client must inform MyPeyronies.com within the next 14 days after the date of delivery.
We want you to be happy with your order. If you're not, you can return your order and we'll refund it.
Under the Distance Selling Regulations you are entitled to a refund within 7 working days starting the day after delivery. First delivery attempt accounts as the first day of delivery.
You may also cancel or return your unwanted products within 14 days of receipt for a refund in accordance with the above regulation.
To qualify for a refund:
- Refunds can only be allowed when returned products are unused and in their original packaging.
- Any paid shipping cost including the cost of collection is non-refundable unless products are deemed damaged or faulty.
- You must contact us within 14 days of receiving your product using this form. Once we receive your request we will ask you to send us a copy of the original invoice or sales receipt (stating the date of purchase and Serial Number). When we have received those documents we will provide you with the details of where to return the product. It must be returned to us unused and in the original packaging using registered mail.
- After checking the status of the product, MyPeyronies.com will proceed to refund the amount to you (see below exceptions).
Product condition and exceptions
If a product is returned and found to have been worn and not in the pristine condition it was dispatched, then health and hygiene restricts us offering an exchange or refund.
We cannot accept cancellations or refunds for digital items once downloading has commenced.
If the product price or shipping cost has been tampered with or altered in anyway before checkout, no refund will be offered and the order will not be delivered to the customer.
Once products are safely back in our hands and we're happy they are in the expected condition, a refund will be issued using the same method of payment as the initial transaction within 30 working days.
10% processing cost will be deducted from the refund amount.
With the acceptance of the present Sales Conditions, you recognize and admit knowing the characteristics, forms, contraindications, and precautions you need to adopt in order to correctly use the product.
You recognize, admit and declare to know the following indications and the existence of health risks if you do not use the product strictly following every instruction.
It will be assumed that you have understood and accepted the presented clauses and that you have full knowledge of these clauses through the information contained within them from the moment that you make the acquisition of the product. Likewise, you give informed consent on the risks of misusage of the acquired product.
- Mechanical penile extenders
- Penile enhancement, such as penis enlargement
- Treatment of diseases or conditions of the penis with respect to curvature and other penis deformities, e.g., Peyronie's Disease.
The device is not available for sale in the USA for the uses listed above.
Orders to customers in North America are delivered from a warehouse in the USA. All other orders are delivered from warehouses in Europe.
We ship to the following countries:
Andorra, Argentina, Australia, Austria, Barbados, Belgium, Bosnia and Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cape Verde, Cayman Islands, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, India, Ireland, Isle of Man, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain (Canarias), Spain (Ceuta, Melilla), Spain (Península y Baleares), Sweden, Switzerland, Turkey, United Kingdom, United States